1800 116 550

Frequently asked questions

BaptistCare is a leading not-for-profit Christian based care organisation that has been serving the aged and people living with disadvantage since 1944. We support thousands of people across NSW and the ACT through more than 160 facilities and programs.

At BaptistCare, we are proud of our facilities, our grounds and our activities – but most of all, we are proud of our community. This is what makes BaptistCare special. We are a community of people who respect one another’s individuality, and who value the support and friendship that comes from an improved quality of life.

We are passionate about life transforming care. This is because we practise it every day, in countless ways. At BaptistCare we encourage independence whilst strongly valuing the connections we share within our community. This is the BaptistCare difference. Together, we provide care you can trust.

At The Gracewood you will have:

  • Various environmental sustainability features which reduce individual household and site costs
  • Buildings designed to facilitate ease of access and mobility
  • Plenty of open green spaces with pathways
  • Clubhouse BBQ area
  • A Home Service centre offering a wide range of support services including a Social Club offering respite for carers
  • Apartments designed to incorporate age-friendly features with wide corridors and extra spacious bathrooms easily adaptable for ongoing care in the apartment – if required
  • A wellness centre with a heated lap pool, a gymnasium and allied health consulting rooms
  • A library
  • A clubhouse which incorporates a surround sound cinema and chapel area
  • A multi-purpose room for games, arts/crafts etc
  • A café
  • A restaurant
  • A residential aged care facility including overnight respite
  • A vibrant social life is available to you – if you choose
  • Residents are encouraged to access local community services and activities, to follow their own interests with the wider community
  • Friends and family are welcome at The Gracewood – enjoy entertaining in the restaurant or in your home
  • The Gracewood has an active residents committee and social sub-committee which organise and run various activities and recreation programs, as well as information sessions and programs run by the village team.
  • Weekly shopping trip
  • BBQ activities
  • Themed dinners
  • Movie nights
  • Chapel services
  • Exercise classes

Yes! BaptistCare Home Services is able to support and provide each individual resident with appropriate optional services. These will be responsive to your changing needs to maximise your independence and wellbeing. Services will be fee for service or government subsidised (if eligible) depending on your requirements.

Services include:

  • Meals
  • Housekeeping
  • Domestic cleaning
  • Laundry and linen service (in-home)
  • Social support, companionship
  • Assistance with shopping
  • Personal care support

No – everyone is welcome, including those with no defined faith.

You can leave a fully refundable holding deposit of $1,000 to secure the apartment of your choice for 60 days. Thereafter you will pay $9,000 on the date of entering into an Agreement for Licence. You may rescind the Agreement for Licence at any time before completion occurs. The deposit of $10,000 will be fully refunded to you.

Full payment of the Ingoing Contribution is due prior to the entry date that is agreed between you, the resident and BaptistCare.

Residents enter into a Loan Licence arrangement with BaptistCare. This arrangement grants you the right to occupy the residence, but not to ownership.

You may terminate your contract by permanently vacating your apartment within the settling-in period, which is 90 days after you move into The Gracewood. BaptistCare will refund your Ingoing Contribution, less fair market rent for the period of your stay and less an administration fee of $200. You will receive your refund within 14 days after the termination of your contract.

Recurrent charges cover the costs of the day to day operating of The Gracewood including:

  • Repairs and maintenance of buildings and infrastructure of The Gracewood
  • Maintenance of plant & machinery and equipment, such as lift maintenance
  • Ongoing maintenance of internal fixtures and fittings supplied by BaptistCare
  • Property and other insurances
  • Council and water rates
  • Garbage disposal
  • Cleaning common areas and upkeep of grounds
  • Common area lighting and power
  • 24 hour / 7 day emergency call monitoring
  • Security patrols
  • Operating and use of communal facilities, such as the pool and gym
  • Management of The Gracewood, including concierge service and chaplaincy
  • General administration, accounting and auditing

Yes, an annual budget will be prepared and presented to residents prior to the start of each financial year.

Yes. Small pets suitable to apartment living are welcome, upon application to The Gracewood Manager. Your pet is part of your family and is very welcome at The Gracewood. The Gracewood has a pet policy that ensures all residents, including non-pet owners, feel at home and comfortable in our community. Before bringing your pet into The Gracewood your pet will first need to be “interviewed” by The Gracewood Manager.

Residents have elected a Residents Committee to represent their interest in The Gracewood and also to provide a channel for communication between the Residents and The Gracewood Management.

Yes. The Gracewood rules are designed to enhance the lifestyle of our residents in regards to the use, enjoyment and management of The Gracewood. You will find them as an annexure to your Contract.

Yes. Window furnishings will be provided.

The current rate for recurrent charges in the village are:

  • 1 bedroom = $301.30 per fortnight
  • 2 bedroom = $322.90 per fortnight
  • 3 bedroom = $344.50 per fortnight

Yes. This is your home. Family and friends are welcome at any time and as often as you like.

BaptistCare has an internal pre-entry assessment for our prospective residents. We request a medical certificate from your local GP to certify that you are capable to live independently. This also assists us in ensuring the apartment you have chosen suits your lifestyle and needs.

Yes. All apartments have access to an emergency call monitoring service. This is monitored off-site 24/7 by trained CareCall operators.

Secure basement parking is available for residents. Each apartment has a designated parking spot that is only a short walk to the lift.

No. There is no facility on site. Our concierge staff will be able to assist you in locating suitable storage facilities off-site.

Yes. You will be able to travel as much as you like, knowing your apartment is safe and secure while you are away. If you wish, we can also collect your mail for you.

Yes. Reverse cycle air conditioning is provided. With our apartments having passive solar design features, air conditioning will not be often required.

The Gracewood is nestled into the Cumberland forest. With birds and nature at your front door its true contemporary living inside and peace and tranquillity outside. In fact all our apartments and grounds have been designed and built to state-of-the-art environmental standards, making the very best use of natural light, outstanding energy efficiency and environmental responsibility.

That’s why The Gracewood was recognised as the best in its field, taking out top prize under the Seniors Living category at the 2014 Urban Development Institute of Australia Awards. The end result is a development that offers environmental conscientiousness, cost-consciousness and class all in the one neat package.
Our apartments have been designed to take advantage of cross breezes and natural light to reduce the need for cooling and lighting. Rainwater will be collected for watering gardens and open spaces. Apartments have balconies that provide a variety of aspect and district views.

Yes, there is some limited storage space available.

For further information, call 1800 116 550 or email gracewood@baptistcare.org.au

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The Gracewood Community